Why was my transaction declined?
A purchase may be declined for various reasons. The most common reasons are listed below.
- Billing address doesn't match: The address and zip code entered during the transaction do not match the address and zip code on your Firstcard account.
- Insufficient funds: There is insufficient funds in your Firstcard account to cover the transaction
- Card information is wrong or outdated: The cardholder entered the wrong name, card number, CVV, or PIN.
- Card not activated: Your Firstcard physical card isn’t activated
- Suspicious purchases: The card issuer suspects fraud or incorrect behavior.
We’re here to help you if you continue to experience transaction-related issues. Please reach out to our customer support team at support@firstcard.app with the date ofthe transaction, amount, and merchant name in order for us to help.
